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Peter Sheil

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July 12th, 2006

Water, water everywhere ... [Jul. 12th, 2006|12:40 am]
Peter Sheil
It seems that last Wednesday, in a storage unit in north London, a rain water pipe blocked during a very heavy rain storm and a stream of water flowed into the storage areas ... one of which was mine!

A lot of my things were in plastic boxes, thank goodness, but ... two cardboard boxes of books, five second-hand PCs and a large Philips reel-to-reel tape recorder were at ground level and got wet. The company phoned me on Friday to tell me the "good" news. I managed to get to the unit on Saturday, not expacting a real problem and then went back on the Sunday to recover the books.

At the moment the books are spread out around my flat, Joe's bungalow and in a box in my car, all wrapped in kitchen roll. Some of the books are not too bad, the hard-back Terry Pratchetts have water stains, but are mostly drying OK, if a little wrinkly; the paper-back books are a completely different story :( I don't think they will survive. I am hoping the copies of the Encyclopedia Britanica "Yearbook of Science and the Future" from the 1960s, 70s and 80s will survive 'cos I think they are not replaceable!

I'll leave the stories of the wasp's nest in the wall of the flat and the monetary result of my annual review to a later post, but I'll give you a clue ... neither of them made me happy.

Peace
peter
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(no subject) [Jul. 12th, 2006|01:21 pm]
Peter Sheil
Dear xxxxxx (client name withheld to protect the guilty)

You application will work a lot better if you don't delete the domain account we use for running it. Yes I do know you can recreate it, and give it exactly the same name, but it will have a different internal id and that is what the security system uses when checking access rights. Still I didn't have anything else lined up for today apart from going to the dozen or so servers and setting the userid and password on all the services that use this account ... and all the batch jobs.

In fact I am amazed that the application is running at all, and you should thank your lucky stars that the several thousand people who are using it right now are not all phoning your helpdesk!

Peter
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(no subject) [Jul. 12th, 2006|07:23 pm]
Peter Sheil
Dear xxxxxx (client name withheld to protect the guilty)

Yes, I am still here at 7.30 PM, half an hour after your own helpdesk staff leave. Well you remember I said I had to change the login information held for those services and batch jobs? Well I forgot about the disk shares, and that's where the whole ball of string came unravelled. Since you didn't want me to stop the application, all the processes were running on the older version of the credentials (that is the login id YOU deleted) and to be fair to them they were doing fine right up to the moment I set the disk shares to have their permissions based on the new login id ...

I'd like to thank you for the opportunity to reboot your servers remotely, I've always wanted to do something like that, and for the stress of watching them from one of the servers I wasn't rebooting: sending out "ping" requests and wondering why they were still there, then the joy of seeing them go ... and the sudden realisation that I wasn't sure they would ever come back, and then the joy of getting a response from them several minutes after I expected them to be back, the frustration of waiting for the remote desktop session to connect. Ah yes, I wish I could do this every day.

Now I've checked all the bits I can from this end, and your helpdesk guys confirmed it worked for them, and I even remembered to reenter the password for a bunch of overnight / weekend batch jobs I didn't do earlier, so can you please try not to break it before I get back in the morning?

Thank you very much.
Love and kisses
Peter
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