February 8th, 2002

Life 2 (based on icon from tamnonlinear)

Helpdesk phrases explained

Since at times I have to take helpesk calls this struck a chord with me - hope it makes some of you smile too :)


There are a number of key phrases that are used on a regular basis at help desks around the world.

They sound harmless enough but often have hidden meanings, understood only by those who have been initiated into the black art of the help desk. In this listing of common phrases and their true meanings, I�m sure you�ll see some that you�ve heard before and some that you might have even used yourself.

Jeff Dray
� 2002 TechRepublic, Inc.
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