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Dear xxxxxx (client name withheld to protect the guilty) Yes, I am… - Peter Sheil [entries|archive|friends|userinfo]
Peter Sheil

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[Jul. 12th, 2006|07:23 pm]
Peter Sheil
Dear xxxxxx (client name withheld to protect the guilty)

Yes, I am still here at 7.30 PM, half an hour after your own helpdesk staff leave. Well you remember I said I had to change the login information held for those services and batch jobs? Well I forgot about the disk shares, and that's where the whole ball of string came unravelled. Since you didn't want me to stop the application, all the processes were running on the older version of the credentials (that is the login id YOU deleted) and to be fair to them they were doing fine right up to the moment I set the disk shares to have their permissions based on the new login id ...

I'd like to thank you for the opportunity to reboot your servers remotely, I've always wanted to do something like that, and for the stress of watching them from one of the servers I wasn't rebooting: sending out "ping" requests and wondering why they were still there, then the joy of seeing them go ... and the sudden realisation that I wasn't sure they would ever come back, and then the joy of getting a response from them several minutes after I expected them to be back, the frustration of waiting for the remote desktop session to connect. Ah yes, I wish I could do this every day.

Now I've checked all the bits I can from this end, and your helpdesk guys confirmed it worked for them, and I even remembered to reenter the password for a bunch of overnight / weekend batch jobs I didn't do earlier, so can you please try not to break it before I get back in the morning?

Thank you very much.
Love and kisses
Peter
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Comments:
[User Picture]From: becky44
2006-07-12 07:28 pm (UTC)
Cold drink, something nice and spicy for tea, some good music... and chill!

Remember that the computers will be fine until the first cretin logs in - probably a manager... and then all hells out!
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[User Picture]From: petersheil
2006-07-12 11:03 pm (UTC)
This system runs 24 /7 and supports users all around the world - the 6 PM reboot was the quietest time for the system, 'cos American users are busy later and then a new day starts in the far east :)

Does courgette fried with garlic count as spicy?
(Reply) (Parent) (Thread)
[User Picture]From: becky44
2006-07-13 01:37 pm (UTC)
That'll do nicely for the starter....... what's for the main course?
(Reply) (Parent) (Thread)
[User Picture]From: htwj
2006-07-12 08:39 pm (UTC)
Oh Stop moanning :)
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[User Picture]From: petersheil
2006-07-12 11:11 pm (UTC)
:P
:)
I know, I'm paid to do it (and since I am on call for the system this week I'll be claiming 2 hrs overtime) but I did actually have other things to do today. It has basically taken all day to sort out the production environment ... and I still have to fix up the UAT environment on Thursday. *sigh* And then there will be the witch hunt positive and open investigation into why some ************************ one actually deleted the domain id anyway. There is more to this than meets the eye, isn't there always, and I sure as hell don't want to have to do waste this much time again over a preventable error.

Peace
peter
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